Right of Withdrawal

The following right of withdrawal applies to consumers, meaning natural persons who conclude a contract for purposes that predominantly fall outside their trade, business, or profession. Business customers, for example companies booking the Team plan, have no statutory right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform:

Alec Winter Blumenau 89
22089 Hamburg
Germany
📧 contact@helllo.me

of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, all payments received for the respective service shall be reimbursed to you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

Note on Processing: Paid subscriptions are sold by Creem as Merchant of Record, so Creem makes the reimbursement, using the same means of payment as you used for the initial transaction. You can send your withdrawal to us or to Creem; we forward withdrawals we receive to Creem without delay.

Premature Expiry of the Right of Withdrawal

Your right of withdrawal expires in the case of a contract for the supply of digital content (e.g., premium features on the platform) if we have started the performance of the contract after you have:

1. expressly consented to us beginning the performance of the contract before the expiry of the withdrawal period, and
2. acknowledged that you thereby lose your right of withdrawal.

---

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To:
Alec Winter, Blumenau 89, 22089 Hamburg, Germany
Email: contact@helllo.me

I hereby give notice that I withdraw from my contract for the use of the platform helllo.me.

• Ordered on:
• Name of user:
• Address of user:
• Email address of user account:

Date:
Signature (only if notified on paper):